Of course you’ll pick the 5 star business. That’s how choices are made in the digital era. Every customer wants the best service provider they can get for their money. You do it. And surveys corroborate that it is true for pretty much everyone. According to BrightLocal’s Local Consumer Review Survey 2017, 97% of the consumers read the online reviews for local businesses. More importantly, 85% of those surveyed place the same amount of trust in online reviews as they do on personal referrals. This is incredible! So, online reviews have become indispensable at this point. As a business owner, you have to clear up your schedule to manage your online reviews. If you don’t do it, then the hard truth is that your business will either fail to survive or will find it very difficult to scale up. You want neither of those to happen. That’s why, here are 4 ways to ensure that things never come to that.
As a business owner, you have to clear up your schedule to manage your online reviews. If you don’t do it, then the hard truth is that your business will either fail to survive or will find it difficult to keep up with the competition. You want neither of those to happen. Here are 4 proven ways to ensure that things never come to that.
Ask the Consumers Directly
As a business owner, you have to clear up your schedule to manage your online reviews. If you don’t do it, then the hard truth is that your business will either fail to survive or will find it difficult to keep up with the competition. You want neither of those to happen. Here are 4 proven ways to ensure that things never come to that.
Make it Easier
Whether it is on your website, on Google, or anywhere else, post direct links for your customers to leave their reviews. Make it an effortless, maybe even enjoyable, experience for them to post a review about your services. After each sale, you can send them a link to the review option at the end of an e-mail or text message (ReviewSpreader makes this simple). It is also a good idea to keep a direct link on the visible part of your website. If the customers have to search a lot or make effort to post a review, they are probably not going to do it, because there is no incentive for them to do so. This brings us to the next point.
Incentivize
Like we said, customers usually do not have any incentive to post a review. So, create one. One good idea is to hold contests for the funniest reviews. You can then reward your reviewers and that will create a healthy habit of leaving reviews after each sale. Who doesn’t like a prize?
Make Them Count
Whatever reviews you get – good or bad – always respond to them. Responding to reviews is an integral part of good customer service. You will create an image of a responsible business that cares about what its customers think. Your audience, who read these reviews, will perceive you in a better light.
Between hiring employees, dealing with clients, and keeping tabs on the profit and loss statements, managing your online reputation often takes a backseat in terms of priority. But, with ReviewSpreader, you can make this all-too-important task a lot easier. You can manage both positive and negative reviews and communicate with your customers swiftly. We will make sure that your online reputation is always sparkling with 5 stars.
No Credit Card is Required to Try ReviewSpreader